720-308-4300SERVING THE DENVER AREA SINCE 2002

F.A.Q

Click on the link to see a drop down with answers to your questions. If you do not see your questions answered please contact us!

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Weather Conditions

A Bouncy Bear cannot set up inflatable bouncers, interactive inflatables, water slides, or combo bouncers if the temperature is below 40 degrees. This is harmful to customers, staff members, and the bouncers. We want all jumpers to be safe when bouncing in A Bouncy Bear equipment. For particular units such as the Zorb Balls, we do require 50 degree weather or better to set up. For all inflatables, we cannot set up in the snow. This is also harmful to the bouncy houses as it can damage the material.

For rentals during Winter, Spring, or Fall months in particular, we may need to pick up the rentals at sundown to prevent damage to the bouncy house. Rentals of inflatables must be picked up before the temperature is below 40 degrees.

We reserve the right to cancel any delivery if the weather is below 40 degrees F. This is to ensure the safety of our drivers, customers, and to protect our equipment from strain and damage that can be caused by inclement weather.

Inclement Weather Cancellations do NOT incur a fee. HOWEVER, the customer must call to cancel and it may ONLY be done ON THE EVENT DATE and must be BEFORE the driver arrives. We do NOT accept weather cancellations for cold cloudy days with 40% or less chance of scattered showers, unless it is below 40°F or actively raining in your area 2 hours before your rental period.

Please keep in mind that most of our inflatables are not large enough to fit inside the home or the garage if you wish to move your event inside.

 

 

Event Confirmation

All reservations require confirmation and coordination. We will contact you within 1-2 days of your event to confirm your details, so please leave your best contact phone numbers. This is done to confirm the details of the rental to ensure all goes well the day of your event, as well as letting you know the delivery window in which we will arrive. We will also run through payment information and any additional information that you will need to know the day of your event. If you are unavailable at the time of call, we will leave a message. We require confirmation via phone before every event.

Rental Period

Our rentals are for up to 6 hours within our FREE delivery zone. We start the 6 hours after we have already set up the unit. We try to leave 30 minutes to an hour (depending on the size of your order) to set up, and would arrive at least that far in advance to ensure we are set up by your event start time. If you are located outside our free delivery zone, you may be limited to a 4 hour rental.

Equipment Availability

We process all reservation requests on a first come first serve basis. Online reservations will need to be confirmed before they are held. For particular items we do require a deposit to hold the rental.

Set up

To help make sure your event is a success, we have provided you with a pre-setup checklist. Our drivers arrive with a set amount of time to set up for your event, so preparation before your event date helps to ensure our drivers will be set up in time for your event.

• Plan a spot in a flat area. Each inflatable requires a different area. To get the exact dimensions, please read the description for the inflatable you are renting on our website. Make sure to check for height as well, as there cannot be overhead obstructions. Grassy areas are preferable.

Note: We do ask if we are setting up on grass or concrete before we arrive so that our drivers are prepared for set up. If we cannot stake the inflatable into the grass/set up surface, additional fees for sandbags will apply.

• Please inform the delivery driver of any underground sprinkler lines near setup area. At some parks and schools, there are regulations as to the length of stakes that can be used. We need this information before arrival.

• Remove all sharp objects, toys, twigs, rocks, and clean ALL dog piles from the area. Inflatables will NOT be setup in unsanitary conditions.

• Inflatables and any items requiring electricity need an electrical source within 100 feet; generators are available for an additional charge.

• No silly string is allowed on or near the inflatables! A $75 cleaning fee will be applied if silly string is found on the equipment. Silly string can permanently damage the material of the inflatables.

• Additional fees may apply if we need to move the equipment up hills or flights of stairs to get to the set up area.

• All overnight rentals must be in a secured area.

• All orders must be confirmed before delivery date. We call you a few days prior to your event for a final confirmation.

Adult Supervision

Adult supervision is required at all times for all children. There are a few options to ensure adult supervision for your event. You can either have a volunteer of your own or you can have one of our staff members attend for $30/hr. If A Bouncy Bear, does not supply attendants, you or your designated attendant(s) must be present at the time of delivery. Safety briefings are ALWAYS given after set up at ALL events; we require a signature stating you have received and understand all operating and safety instructions. Accidents on equipment generally result from 1) too many participants or mixing age groups on a unit 2) flips and roughhousing, 3) unit not kept secured. Attendants should monitor number and age of participants and ensure they’re following rules and acting responsibility. Inflatable stake/anchor weights should also be checked periodically to ensure they are in place.

Do you allow pick ups from your location?
We do have a minimum of $250 in rental equipment in order to deliver any equipment.This minimum does not include purchased items such as concession servings, disposable equipment, any hourly staff, generators, distance or other delivery fees, set up fees, or cleaning fees. We do offer pick ups on particular items that do not require experienced staff to set them up. Commonly rented items for pick up from our location are tables, chairs, concession machines, and lighting equipment (see the list below for more options). We try to schedule the best we can with you on pick ups.
UPDATED Pick up and return times are as follows:
Monday-Friday – 10am-2pm
Items that can be picked up:
6 ft Rectangular Tables
5 Ft Round Tables
Chairs
Snow Cone Machine
Cotton Candy Machine
Popcorn Machine
Chocolate Fountain
Sumo Suits
Poker Table
Blackjack Table
Black Light Cannon
10×10 Canopies
Bubble Soccer Balls
Indoor Bounce Box Inflatable
Helium Tanks
Carnival Games
Beverage Containers
All Event Lighting Equipment (globe, up lighting, pipe and drape, etc).

Special Effect Machines (bubble, lighting, fog, etc).

Want to pick something else up? Just ask.

Delivery Zone Information

Delivery Zone Information

Our delivery area covers the whole Front Range, from Cheyenne, Wyoming to Colorado Springs. Deliveries outside the Denver area (Evergreen, Castle Rock, Fort Collins, Byers, etc.) are calculated using mileage. The rental period for these areas are limited to a 4 hour period. Those areas may also include a larger equipment order minimum. Please fill out the online inquiry form above and let us know your delivery location for an exact rate.

PLEASE READ OUR DELIVERY MINIMUM POLICIES

We have a minimum order requirement of $170 for our INFLATABLE deliveries. This includes all 13×13 Bouncers and larger, Interactive Inflatables, dunk tanks, etc)

We have a minimum order requirement of $250 for our EQUIPMENT deliveries. This includes EVERYTHING except inflatables and dunk tanks. This minimum applies to RENTAL equipment only. The following products DO NOT apply towards the minimum delivery balance; Generators, Purchases (examples – concession machine servings, plastic table clothes, disposable balloon tanks, etc), or hourly rated fees (examples – dealer fees, set up fees, staffing attendant fees, etc).

In order for us to deliver on orders below $250, equipment must be added to your order to reach the $250 minimum. Charging an additional delivery fee to reach the $250 minimum is no longer offered.

FREE DELIVERY EXCLUSIONS: If your order contains any of the following items, there will be a delivery fee charged to your order regardless of location and order size:

One or more TENT(s) 20×20 or larger

One or more CASINO TABLE(s)

Any size of LED or OAK DANCE FLOOR

Event Lighting Equipment (uplights, globe lighting, etc).

We do service a variety cities across the Front Range and Denver Metro Area, keep in mind there may be a delivery fee to some areas. We offer FREE Delivery to cities inside of the E/C-470 Loop, East of Highway 93, and South of Highway 66. Any cities outside of this zone will require a delivery fee. Please call to office to inquire.

Power requirements

The customer is responsible for supplying all needed power sources. A Bouncy Bear is NOT liable for problems due to power issues. Typically we need (1) 9-amp circuit for each blower; other items can NOT be plugged into the same circuit. We supply one 100′ extension cord per blower. If electricity is not available within 100 feet of set up, a generator will need to be rented as well. Generators may be rented in advance if a power source is not available.

Discounts/Specials

We do have discounts throughout the year. There are specials posted throughout the year on our Facebook page. Like us on Facebook to get the best deals we offer! www.Facebook.com/ABouncyBear

We also change out our specials throughout the year. Check out our Specials page for more information.

If you are a SCHOOL or CHURCH inquiring about any inflatable bouncers, contact us to receive a discount for your next event.
Deposit, Payment, and Cancellation Policy

We accept cash, check or credit card. If paying by credit (or debit) card there is a 3% processing fee per transaction.

All orders require a 25% deposit in order to set up, with the remaining balance due the day of the event before setting up any equipment. Your equipment will not be held until we receive the 25% deposit (some exceptions may apply). Your deposit can be paid online with your quote or over the phone, a check can be mailed, or payment can be made at our warehouse.

Inclement Weather Cancellations do NOT incur a fee. HOWEVER, the customer must call to cancel and it may ONLY be done ON THE EVENT DATE and must be BEFORE the driver arrives. We do NOT accept weather cancellations for cold cloudy days with 40% or less chance of scattered showers, unless it is below 40°F or actively raining in your area 2 hours before your rental period.

Any Reason Cancellation – If you cancel for any reason other than inclement weather, you must cancel no later than 5:00pm the day prior to your event. Cancellations after 5:00pm the day prior to the rental, up to and including cancellations on delivery, will forfeit the deposit.

Cancellation will NOT be allowed once the equipment is delivered, and full payment will be required.

Safety Cancellation – If the driver determines that there are unsafe conditions at the time of delivery, and they are unable to set up because of those conditions, cancellation without a cost to you may apply. Those conditions are generally unforeseeable prior to the delivery. We reserve the right to cancel any delivery if the weather is below 40 degrees Fahrenheit or we feel that the weather is not acceptable for the equipment to be used. This is to ensure the safety of our drivers, customers, and to protect our equipment from strain and damage that can be caused by inclement weather.

Please keep in mind that most of our inflatables are not large enough to fit inside the home or the garage if you wish to move your event inside.

 

 

Safety

At A Bouncy Bear we are dedicated to insuring the safety of our customers. All of our drivers are experienced in the set-up of inflatable bouncyrs. There are a few precautions we ask you to keep in mind throughout your event.
• Adult supervision is required at all times for all children. There are a few options to ensure adult supervision for your event. You can either have a volunteer of your own or you can have one of our staff members attend for $20/hr.
• Upon any threat of inclement weather, including strong winds (at or in excess of 20 mph), thunderstorms (especially when lightening is present), or severe cold weather (below 40 degrees), riders should immediately exit the inflatable(s). The blower/motor should thereafter be switched off and the inflatable(s) allowed to deflate.
• Never allow riders to jump in partially inflated equipment.
• Do not allow riders to play or climb on the walls, sides or roof of the inflatable

Are you Insured?

A Bouncy Bear is certified by the leading industry association because we maintain the highest standards. We have been serving the Denver metro area since 2002 and have many testimonials listed on our site from satisfied customers.  Please call us for more information.

 

Weather Cancellation Policy

Inclement Weather Cancellations do NOT incur a fee. HOWEVER, the customer must call to cancel and it may ONLY be done ON THE EVENT DATE and must be BEFORE the driver arrives. We do NOT accept weather cancellations for cold cloudy days with 40% or less chance of scattered showers, unless it is below 40°F or actively raining in your area 2 hours before your rental period.

Any Reason Cancellation – If you cancel for any reason other than inclement weather, you must cancel no later than 5:00pm the day prior to your event. Cancellations after 5:00pm the day prior to the rental, up to and including cancellations on delivery, will forfeit the deposit.

Cancellation will NOT be allowed once the equipment is delivered, and full payment will be required.

Safety Cancellation – If the driver determines that there are unsafe conditions at the time of delivery, and they are unable to set up because of those conditions, cancellation without a cost to you may apply. Those conditions are generally unforeseeable prior to the delivery. We reserve the right to cancel any delivery if the weather is below 40 degrees Fahrenheit or we feel that the weather is not acceptable for the equipment to be used. This is to ensure the safety of our drivers, customers, and to protect our equipment from strain and damage that can be caused by inclement weather.

Please keep in mind that most of our inflatables are not large enough to fit inside the home or the garage if you wish to move your event inside.

How do I reserve equipment?

You can reserve any of our party rental equipment by doing one of the following things:

  1. Fill out the online inquiry form. WE NOW OFFER ONLINE ORDERING!
    • Add all of the items you wish to rent to your cart.
    • Once you enter all of the information about your event (date, time, address, etc), you can submit your inquiry.
    • When we receive your inquiry, we will build you an exact quote with any additional fees or discounts. You should receive that within 48 hours via E-mail.
    • Once you receive that email, click on Rental Quote to review it. When you are ready to reserve, click on “Book this event.”
    • This will take you to your contract where you can digitally sign it and pay your 25% deposit to hold your equipment.
    • We will contact you 1-3 days prior to your event to give you an approximate delivery window.

*Keep in mind, your equipment is not on hold for you until your deposit has been received*

2) You can also call us directly at (720) 308-4300 to make a reservation.

3) Chat with us during business hours via the chat feature on the website.