720-308-4300SERVING THE DENVER AREA SINCE 2002

FAQ

Frequently Asked Questions

Click on the link to see a drop down with answers to your questions. If you do not see your questions answered please contact us!

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Weather Conditions

A Bouncy Bear cannot set up inflatable bouncers, interactive inflatables, water slides, or combo bouncers if the temperature is below 40 degrees. This is harmful to customers, staff members, and the bouncers. We want all jumpers to be safe when bouncing in A Bouncy Bear equipment. For particular units such as the Zorb Balls, we do require 50 degree weather or better to set up. For all inflatables, we cannot set up in the snow. This is also harmful to the bouncy houses as it can damage the material.

For rentals during Winter, Spring, or Fall months in particular, we may need to pick up the rentals at sundown to prevent damage to the bouncy house. Rentals of inflatables must be picked up before the temperature is below 40 degrees.

We reserve the right to cancel any delivery if the weather is below 40 degrees F. This is to ensure the safety of our drivers, customers, and to protect our equipment from strain and damage that can be caused by inclement weather.

Event Confirmation

All reservations require confirmation and coordination, we will contact you within 1-2 days of your event to confirm your details so please leave your best contact phone numbers. We generally contact you within 1-2 days of your event to confirm the details of the rental to ensure all goes well the day of your event. We run through payment information and any additional information that you will need to know the day of your event. If you are unavailable at the time of call, we will leave a message. We require confirmation via phone before every event.

Rental Period

Our rentals are for up to 6 hours within our FREE delivery zone. We start the 6 hours after we have already set up the unit. For example, we leave 1 hour to set up so we would arrive at 1 to be set up by 2. But the 6 hours would start at 2. If you are located outside our free delivery zone, you are limited to a 4 hour rental.

Equipment Availability

We process all reservation requests on a first come first serve basis. Online reservations will need to be confirmed before they are held. For particular items we do require a deposit to hold the rental.

Set up

To help make sure your event is a success, we have provided you with a pre-setup checklist. Our drivers arrive with a set amount of time to set up for your event, so preparation before your event date helps to ensure our drivers will be set up in time for your event.
• Plan a spot in a flat area. Each inflatable requires a different area, to get the exact dimensions read the description for the inflatable you are renting. Make sure to check for height as well, there cannot be overhead obstructions. Grassy areas are preferable.
Note: We do ask if we are setting up on grass or concrete before we arrive so that our drivers are prepared for set up.
• Please inform delivery driver of any underground sprinkler lines near setup area. At some parks and schools there are regulations as to the length of stakes that can be used, we need this information before arrival.
• Remove all sharp objects, toys, twigs, rocks, and clean ALL dog piles from the area, inflatables will NOT be setup in unsanitary conditions.
• Inflatables and any items requiring electricity need an electrical source within 100 feet; generators are available for an additional charge($65-$85).
• No silly string is allowed on or near the inflatables! A $75 cleaning fee will be applied if silly string is found on the equipment. Silly string can permanently damage the material of the inflatables.
• All overnight rentals must be in a secured area.
• All orders must be confirmed before delivery date. We call you a few days prior to your event for a final confirmation.

Adult Supervision

Adult supervision is required at all times for all children. There are a few options to ensure adult supervision for your event. You can either have a volunteer of your own or you can have one of our staff members attend for $30/hr. If A Bouncy Bear, does not supply attendants, you or your designated attendant(s) must be present at the time of delivery. Safety briefings are ALWAYS given after set up at ALL events; we require a signature stating you have received and understand all operating and safety instructions. Accidents on equipment generally result from 1) too many participants or mixing age groups on a unit 2) flips and roughhousing, 3) unit not kept secured. Attendants should monitor number and age of participants and ensure they’re following rules and acting responsibility. Inflatable stake/anchor weights should also be checked periodically to ensure they are in place.

Do you allow pick ups from your location?
We do have a minimum of $250 in rental equipment for our deliveries.This minimum does not include purchased items such as concession servings, disposable equipment, any hourly staff, generators, distance or other delivery fees, set up fees, or cleaning fees. We do offer pick ups on particular items that do not require experienced staff to set them up. Commonly rented items for pick up from our location are tables, chairs, concession machines, and lighting equipment (see the list below for more options). We try to schedule the best we can with you on pick ups. Most often items are picked up on Saturday morning for the rental over the weekend and then returned on Monday morning.
Pick up times are as follows:
Monday-Friday 10am-1pm
Saturdays – 10am-12pm
Pick ups are not allowed on Sundays.
Return time are as follows:
Monday-Friday 10am-1pm
Saturdays – 10am-12pm
Sunday – 8am-10am
Items that can be picked up:
6 ft Rectangular Tables
5 Ft Round Tables
Chairs
Snow Cone Machine
Cotton Candy Machine
Popcorn Machine
Chocolate Fountain
Sumo Suits
Poker Table
Blackjack Table
Black Light Cannon
10×10 Canopies
Bubble Soccer Balls
Indoor Bounce Box Inflatable
Helium Tanks
Carnival Games
Beverage Containers
All Event Lighting Equipment (globe, up lighting, pipe and drape, etc).

Special Effect Machines (bubble, lighting, fog, etc).

Want to pick something else up? Just ask.

 

 

Delivery Zone Information

Our delivery area covers the whole front range, from Cheyenne Wyoming to Colorado Springs. Deliveries between Longmont and Highlands Ranch carry no delivery fee.  Deliveries outside the Denver area (Evergreen, Castle Rock, Fort Collins, Byers, etc.) there’s a $35 delivery fee. Deliveries outside of this area are calculated using mileage. The rental period for these areas are limited to a 4 hour period.  Please fill out the online inquiry form above and let us know your delivery location for an exact rate.

We do have a minimum of $250 for our equipment deliveries BUT we always accept orders for pick up and we are conveniently located in Broomfield, CO. If your order does meet the minimum for delivery the rental is for 4-6 hours dependent on your location. If you do pick up from our location in Broomfield, CO the rental is for 24 hours.
For any orders under $250, there is a delivery fee regardless of area (restrictions may apply, please inquire for a delivery rate)
All orders that contain one or more tent(s) 20X20 or larger will also include a delivery fee regardless of area. Please contact the office for a delivery rate.
We Deliver Bounce Houses and Other Party Supplies Rentals To The Following Cities:
(all cities that are bolded have free delivery!)

Arvada, Aurora, Bennett, Berthoud, Boulder, Brighton, Broomfield, Castle Rock, Centennial, Cherry Hills Village, Commerce City, Colorado Springs, Dacono, Denver, Edgewater, Englewood, Erie, Estes Park, Evans, Evergreen, Federal Heights, Firestone, Fort Collins, Fort Lupton, Foxfield, Franktown, Frederick, Glendale, Golden, Greeley, Green Valley Ranch, Greenwood Village, Henderson, Highlands Ranch, Indian Hills, Johnstown, Kittredge, LaSalle, Lafayette, Lakewood, Larkspur, Littleton, LoneTree, Longmont, Louisville, Louviers, Loveland, Lyons, Mead, Milliken, Monument, Morrison, Niwot, Northglenn, Parker, Platteville, Sedalia, Severance, Sheridan, Superior, Thornton, Watkins, Wattenberg, Windsor, Wellington, Westminster, Wheat Ridge, Bailey, Conifer, Elizabeth, Empire, Fort Morgan, Georgetown, Idaho Springs, Keenesburg, Kiowa, Nederland, Pine, Strasburg
*Some Bounce House Delivery Areas may require a trip fee, please inquiry for exact quote for bouncy house and other party supply delivery.*

Power requirements

Customer is responsible for power. A Bouncy Bear is NOT liable for problems due to power issues. Typically we need (1) 9-amp circuit for each blower; other items can NOT be plugged into the same circuit. We supply one 100′ extension cord per blower. If electricity is not available within 100 feet of set up, a generator will need to be rented too. Generators may be rented in advance if a power source is not available.

Discounts/Specials

We do have discounts throughout the year. There are specials posted throughout the year on our Facebook page. Like us on Facebook to get the best deals we offer! www.Facebook.com/ABouncyBear

We also change out our specials throughout the year. Check out our Specials page for more information.

If you are a SCHOOL or CHURCH inquiring about any inflatable bouncyrs, contact us to receive a discount for your next event.
Deposit, Payment, and Cancellation Policy

We accept cash, check or credit card. If paying by credit (or debit) card there is a 3% processing fee. We can work with corporate policies regarding payment.

All orders require a 25% deposit in order to set up, with the balance due the day of the event before setting up any equipment. Your equipment will not be held until we receive the 25% deposit (some exceptions may apply). Your deposit can be paid online with your quote or over the phone, a check can be mailed, or payment can be made at our warehouse.

Any Reason Cancellation – Cancellation of the rental must be done by 5:00pm two days prior to your event date. That means if your event is on Saturday, you must cancel your event by 5:00pm on Thursday. Cancellation of the rental less then that time period will forfeit your deposit.

Weather Cancellation – If rain or snow, winds exceeding 25mph, or a temperature below 40 degrees Fahrenheit are in the forecast, the renter may cancel by 5:00pm the day prior to the rental. Cancellation after 5:00pm the day prior to the rental, up to and including cancellations on delivery, will forfeit the deposit. Cancellation will not be allowed once the equipment is delivered and set up, and full payment will be required.

The only exception to this rule is if it is actively raining 2 hours prior to your event start time. Sprinkling does not count as actively raining. In this situation, cancellation must be made 2 hours prior to your start time and your deposit will be refunded.

Safety Cancellation – If the driver determines that there are unsafe conditions at the time of delivery, and they are unable to set up because of those conditions, cancellation without a cost to you may apply. Those conditions are generally unforeseeable prior to the delivery. We reserve the right to cancel any delivery if the weather is below 40 degrees Fahrenheit or we feel that the weather is not acceptable for the equipment to be used. This is to ensure the safety of our drivers, customers, and to protect our equipment from strain and damage that can be caused by inclement weather.

Please keep in mind that most of our inflatables are not large enough to fit inside the home or the garage.

 

Safety

At A Bouncy Bear we are dedicated to insuring the safety of our customers. All of our drivers are experienced in the set-up of inflatable bouncyrs. There are a few precautions we ask you to keep in mind throughout your event.
• Adult supervision is required at all times for all children. There are a few options to ensure adult supervision for your event. You can either have a volunteer of your own or you can have one of our staff members attend for $20/hr.
• Upon any threat of inclement weather, including strong winds (at or in excess of 20 mph), thunderstorms (especially when lightening is present), or severe cold weather (below 40 degrees), riders should immediately exit the inflatable(s). The blower/motor should thereafter be switched off and the inflatable(s) allowed to deflate.
• Never allow riders to jump in partially inflated equipment.
• Do not allow riders to play or climb on the walls, sides or roof of the inflatable

Are you Insured?

A Bouncy Bear is certified by the leading industry association because we maintain the highest standards. We have been serving the Denver metro area since 2002 and have many testimonials listed on our site from satisfied customers.  Please call us for more information.

 

Weather Cancellation Policy

Any Reason Cancellation – Cancellation of the rental must be done by 5:00pm two days prior to your event date. That means if your event is on Saturday, you must cancel your event by 5:00pm on Thursday. Cancellation of the rental less then that time period will forfeit your deposit.

Weather Cancellation – If rain or snow, winds exceeding 25mph, or a temperature below 40 degrees Fahrenheit are in the forecast, the renter may cancel by 5:00pm the day prior to the rental. Cancellation after 5:00pm the day prior to the rental, up to and including cancellations on delivery, will forfeit the deposit. Cancellation will not be allowed once the equipment is delivered and set up, and full payment will be required.

The only exception to this rule is if it is actively raining 2 hours prior to your event start time. Sprinkling does not count as actively raining. In this situation, cancellation must be made 2 hours prior to your start time and your deposit will be refunded.

Safety Cancellation – If the driver determines that there are unsafe conditions at the time of delivery, and they are unable to set up because of those conditions, cancellation without a cost to you may apply. Those conditions are generally unforeseeable prior to the delivery. We reserve the right to cancel any delivery if the weather is below 40 degrees Fahrenheit or we feel that the weather is not acceptable for the equipment to be used. This is to ensure the safety of our drivers, customers, and to protect our equipment from strain and damage that can be caused by inclement weather.

Please keep in mind that most of our inflatables are not large enough to fit inside the home or the garage.

How do I reserve equipment?

You can reserve any of our party rental equipment by doing one of the following things:

  1. Fill out the online inquiry form. WE NOW OFFER ONLINE ORDERING!
    • Add all of the items you wish to rent to your cart.
    • Once you enter all of the information about your event (date, time, address, etc), you can submit your inquiry.
    • When we receive your inquiry, we will build you an exact quote with any additional fees or discounts. You should receive that within 48 hours via E-mail.
    • Once you receive that email, click on Rental Quote to review it. When you are ready to reserve, click on “Book this event.”
    • This will take you to your contract where you can digitally sign it and pay your 25% deposit to hold your equipment.
    • We will contact you 1-3 days prior to your event to give you an approximate delivery window.

*Keep in mind, your equipment is not on hold for you until your deposit has been received*

2) You can also call us directly at (720) 308-4300 to make a reservation.

3) Chat with us during business hours via the chat feature on the website.