720-308-4300SERVING THE DENVER AREA SINCE 2002

FAQ

Frequently Asked Questions

Click on the link to see a drop down with answers to your questions. If you do not see your questions answered please contact us!

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Weather Conditions

A Bouncy Bear cannot set up inflatable bouncers, interactive inflatables, water slides, or combo bouncers if the temperature is below 40 degrees. This can be harmful to the customers, staff members, and the equipment. We want all jumpers to be safe when bouncing in A Bouncy Bear equipment. For particular units such as the Zorb Balls, we do require 50 degree weather or better to set up. For all inflatables, we cannot set up in the snow. This is also harmful to the bouncy houses as it can damage the material.

For rentals during Winter, Spring, or Fall months in particular, we may need to pick up the rentals at sundown to prevent damage to the bouncy house. Rentals of inflatables must be picked up before the temperature is below 40 degrees.

We reserve the right to cancel any delivery if the weather is below 40 degrees F. This is to ensure the safety of our drivers, customers, and to protect our equipment from strain and damage that can be caused by inclement weather.

Inclement Weather Cancellations do NOT incur a fee. HOWEVER, the customer must call to cancel and it may ONLY be done ON THE EVENT DATE and must be BEFORE the driver arrives. We do NOT accept weather cancellations for cold cloudy days with 40% or less chance of scattered showers, unless it is below 40°F or actively raining in your area 2 hours before your rental period. Cancellations made outside of these terms are subject to a loss of deposit.

Please keep in mind that most of our inflatables are not large enough to fit inside the home or the garage if you wish to move your event inside.

Event Confirmation

All reservations require confirmation and coordination. We will contact you within 1-2 days of your event to confirm your details, so please leave your best contact phone numbers. This is done to confirm the details of the rental to ensure all goes well the day of your event, as well as letting you know the delivery window in which we will arrive. We will also run through payment information and any additional information that you will need to know the day of your event. If you are unavailable at the time of call, we will leave a message. We require confirmation via phone before every event.

Rental Period

Pick Up Items

Rentals are for up to 24 hours. Each additional day will be a 1/2 day charge.  For example, if your order total is $30 then each additional day will be $15.

Pick up times are Monday-Friday from 10am-2pm. For weekend rentals when our office is closed, the equipment must be picked up on Friday and returned on Monday. You will NOT be charged any additional fees for keeping the equipment while our office is closed.

Deliveries

If you are in our Free Delivery Zone, the rental time is for up to 6 hours. NOTE: We start the 6 hours AFTER we have already set up the equipment, so you do not need to figure in set up and take down times when providing your event time frame. We will call you a day or two before your event date to confirm set up time frame for the equipment that you rented.

If you are located outside our free delivery zone, you may be limited to a 4 hour rental. Additional fees on top of delivery fees may apply. 

Additional time can be added to your rental for an additional $20 per hour. Equipment needed picked up after 10:00pm requires an additional $50 per hour. We do not pick up equipment past 12:00am.  Overnight rentals can be arranged for an additional $100 assuming the equipment can be secured as you are liable for any equipment delivered. If your event is at a park or somewhere the equipment cannot be safely stored, the equipment must be picked up by 12:00am.

Additional days can be added to your rental. Each additional day will be a 1/2 day charge PLUS the $100 overnight fee, meaning if your balance for one day is $500, each additional day will be $250 +$100 ($350 total). The overnight fee can be eliminated if you decide to pick up the items at our location in Broomfield instead of having them delivered.

Event Lighting Equipment

For deliveries that include lighting equipment, such as globe lighting, uplighting, and pipe and drape, the time periods will be judged on a case by case basis. Please call our office for more information.

 

Equipment Availability

We process all reservation requests on a first come first serve basis. All orders require a 25% deposit before the equipment will be held. We reserve the right to forfeit your reservation if a deposit has not been made in a timely manner.

Pre Set Up Check List

To help make sure your event is a success, we have provided you with a pre set up checklist. Our drivers arrive with a set amount of time to set up for your event, so preparation before your event date helps to ensure our drivers will be set up in time for your event.

• Plan a spot in a flat area. Each inflatable requires a different area. To get the exact dimensions, please read the description for the inflatable you are renting on our website. Make sure to check for height as well, as there cannot be overhead obstructions. Grassy areas are preferable.

Note: We do ask if we are setting up on grass or concrete before we arrive so that our drivers are prepared for set up. If we cannot stake the inflatable into the grass/set up surface, additional fees for sandbags will apply.

• Please inform the delivery driver of any underground sprinkler lines near setup area. At some parks and schools, there are regulations as to the length of stakes that can be used. We need this information before arrival.

• Remove all sharp objects, toys, twigs, rocks, and clean ALL dog piles from the area. Inflatables will NOT be setup in unsanitary conditions.

• Inflatables and any items requiring electricity need an electrical source within 100 feet; generators are available for an additional charge.

• No silly string is allowed on or near the inflatables! A $75 cleaning fee will be applied if silly string is found on the equipment. Silly string can permanently damage the material of the inflatables.

• Additional fees may apply if we need to move the equipment up hills or flights of stairs to get to the set up area.

• All overnight rentals must be in a secured area.

• All orders must be confirmed before delivery date. We call you a few days prior to your event for a final confirmation.

Adult Supervision

Adult supervision is required at all times for all children. There are a few options to ensure adult supervision for your event. You can either have a volunteer of your own or you can have one of our staff members attend for $30/hr. If A Bouncy Bear does not supply attendants, you or your designated attendant(s) must be present at the time of delivery.

Safety briefings are ALWAYS given after set up at ALL events. We require a signature stating you have received and understand all operating and safety instructions.

Accidents on equipment generally result from

1) too many participants or mixing age groups on a unit

2) flips and roughhousing

3) unit not kept secured

Attendants should monitor the number and age of participants and ensure they’re following rules and acting responsibility. Inflatable stake/anchor weights should also be checked periodically to ensure they are in place.

Do You Allow Pick Ups From Your Location?

New policy as of January 1, 2018.

Pick up items: We do offer pick ups on particular items that do not require experienced staff to set them up. Pick up orders are for up to 24 hours. Commonly rented items for pick up from our location are tables, chairs, concession machines, and lighting equipment (see the list below for more options). If you are looking to have your equipment delivered, please continue reading our delivery policy below.

We are located at 2791 Industrial Lane, Broomfield, CO 80020.

Inflatables: If your order includes any Inflatable or Dunk Tank at $200 or more, delivery is FREE to our free delivery zone. See our Delivery Zones here. Delivery fees will apply to any city outside of our free delivery zone. Contact us for those rates. For inflatables less than $200, equipment must be added to reach $200, or it must be picked up from our location in Broomfield.

Equipment: If your order does NOT include any inflatables or dunk tanks, we require a minimum of $250 in rental equipment in order to deliver. This minimum does not include purchased items such as concession servings, disposable equipment, any hourly staff, generators, distance or other delivery fees, set up fees, or cleaning fees. Once that delivery minimum has been reached, a delivery fee of $2 per mile will be charged for all equipment deliveries. Deliveries are for 4 – 6 hours depending on your location.

Event Lighting Equipment: If your order contains any Event Lighting Equipment (Globe Lighting, Up Lighting, or Pipe and Drape), we require a minimum of $500 in order to deliver. This minimum does not include any purchased items, cleaning fees, set up and take down fees, or delivery fees. Event Lighting deliveries are for up to 24 hours. Delivery fees will be based on your location.

UPDATED Pick up and return times are as follows:

Monday-Friday – 10am-2pm

Items that can be picked up:

6 ft Rectangular Tables
5 Ft Round Tables
Chairs
Snow Cone Machine
Cotton Candy Machine
Popcorn Machine
Chocolate Fountain
Sumo Suits
Poker Table
Blackjack Table
Black Light Cannon
10×10 Canopies
Bubble Soccer Balls
Indoor Bounce Box Inflatable
13×13 Bounce Houses
Helium Tanks
Carnival Games
Beverage Containers
All Event Lighting Equipment (globe, up lighting, pipe and drape, etc).

Special Effect Machines (bubble, lighting, fog, etc).

Want to pick something else up? Just ask.

Delivery Zone Information

Updated Delivery Zones as of January 1, 2018.

Our delivery area covers the whole Front Range, from Cheyenne, Wyoming to Colorado Springs. Below, you will find our delivery policy and our delivery zones.

PLEASE READ OUR DELIVERY MINIMUM POLICIES

Inflatables / Dunk Tanks: If your order includes any Inflatable or Dunk Tank at $200 or more, delivery is FREE to our free delivery zone. Delivery fees will apply to any city outside of our free delivery zone and is calculated based on mileage. Please contact us for those rates if you are not located in our free delivery zone. For inflatables less than $200, equipment must be added to reach $200, or it must be picked up from our location in Broomfield.

Equipment: If your order does NOT include any inflatables or dunk tanks, we require a minimum of $250 in rental equipment in order to deliver. This minimum does NOT include purchased items such as concession servings, disposable equipment, any hourly staff, generators, distance or other delivery fees, set up fees, or cleaning fees. Once that delivery minimum has been reached, a delivery fee of $2 per mile will be charged for all equipment deliveries. Deliveries are for 4 – 6 hours depending on your location. Please note that charging an additional delivery fee to reach the $250 minimum is no longer offered. Additional equipment must be added before we will deliver, or the equipment must be picked up.

Event Lighting Equipment: If your order contains any Event Lighting Equipment (Globe Lighting, Up Lighting, or Pipe and Drape), we require a minimum of $500 in order to deliver. This minimum does not include any purchased items, cleaning fees, set up and take down fees, or delivery fees. Event Lighting deliveries are for up to 24 hours. Delivery fees will be based on your location.

FREE DELIVERY EXCLUSIONS: If your order contains any of the following items, there will be a delivery fee charged to your order regardless of what you order, location, and order size:

One or more TENT(s) 20×20 or larger

One or more CASINO TABLE(s)

Any size of LED or OAK DANCE FLOOR

Free Delivery Zone: We do service a variety cities across the Front Range and Denver Metro Area, keep in mind there may be a delivery fee to some areas. We offer FREE Delivery to cities inside of the E/C-470 Loop, East of Highway 93, South of Highway 66, and West of Highway 76 in Brighton. Common cities include:

Aurora (W of E470), Boulder (E of 4th St), Brighton (W of 76), Centennial, Columbine, Commerce City (W of 470), Dacono, Denver (W of 470), Englewood, Erie, Federal Heights, Firestone, Frederick, Golden (E of 470/93), Greenwood Village, Gunbarrel, Henderson, Hygiene, Ken Caryl (inside E470), Lafayette, Lakewood, Littleton, Longmont (S of 66), Louisville, Niwot, Northglenn, Superior, Thornton, Welby, Westminster, and Wheat Ridge.

Any cities/areas outside of the zone will require a delivery fee. Please call the office to inquire.

Power Requirements

The customer is responsible for supplying all needed power sources. A Bouncy Bear is NOT liable for problems due to power issues. Typically we need (1) 9-amp circuit for each blower; other items can NOT be plugged into the same circuit. We supply one 100′ extension cord per blower. If electricity is not available within 100 feet of set up, a generator will need to be rented as well. Generators may be rented in advance if a power source is not available.

Discounts/Specials

Like us on Facebook to get updates on any current specials.

Check out our packages on our Specials page for more discounts/savings.

Effective January 1, 2018. We no longer offer Church/School/Nonprofit discounts to new customers. Your organization must be previous clients with us and you must mention the discount in order to receive it.

Deposit, Payment, and Cancellation Policy

We accept cash, check or credit card. If paying by credit (or debit) card there is a 3% processing fee per transaction.

All orders require a 25% deposit in order to set up, with the remaining balance due the day of the event before setting up any equipment. Your equipment will not be held until we receive the 25% deposit (some exceptions may apply). Your deposit can be paid online with your quote or over the phone, a check can be mailed, or payment can be made at our warehouse.

The remaining balance will be due at the time of delivery or warehouse pick up. Equipment will NOT be left on site without FULL payment received by the drivers upon arrival.

Inclement Weather Cancellations do NOT incur a fee. HOWEVER, the customer must call to cancel and it may ONLY be done ON THE EVENT DATE and must be BEFORE the driver arrives. We do NOT accept weather cancellations for cold cloudy days with 40% or less chance of scattered showers, unless it is below 40°F or actively raining in your area 2 hours before your rental period.

Any Reason Cancellation – If you cancel for any reason other than inclement weather, you must cancel no later than 5:00pm the day prior to your event. Cancellations after 5:00pm the day prior to the rental, up to and including cancellations on delivery, will forfeit the deposit.

Cancellation will NOT be allowed once the equipment is delivered, and full payment will be required.

Safety Cancellation – If the driver determines that there are unsafe conditions at the time of delivery, and they are unable to set up because of those conditions, cancellation without a cost to you may apply. Those conditions are generally unforeseeable prior to the delivery. We reserve the right to cancel any delivery if the weather is below 40 degrees Fahrenheit or we feel that the weather is not acceptable for the equipment to be used. This is to ensure the safety of our drivers, customers, and to protect our equipment from strain and damage that can be caused by inclement weather.

Please keep in mind that most of our inflatables are not large enough to fit inside the home or the garage if you wish to move your event inside.

Safety

At A Bouncy Bear, we are dedicated to insuring the safety of our customers. All of our drivers are experienced in the set-up of inflatable bouncers. There are a few precautions we ask you to keep in mind throughout your event.

• Adult supervision is required at all times for all children. There are a few options to ensure adult supervision for your event. You can either have a volunteer of your own or you can have one of our staff members attend for $30/hr.

• Upon any threat of inclement weather, including strong winds (at or in excess of 20 mph), thunderstorms (especially when lightening is present), or severe cold weather (below 40 degrees), riders should immediately exit the inflatable(s). The blower/motor should thereafter be switched off and the inflatable(s) allowed to deflate.

• Never allow riders to jump in partially inflated equipment.

• Do not allow riders to play or climb on the walls, sides, or roof of the inflatable.

Are You Insured?

A Bouncy Bear is certified by the leading industry association because we maintain the highest standards. We have been serving the Denver metro area since 2002 and have many testimonials listed on our site from satisfied customers. Many venues and businesses do require a proof of insurance or a certificate of additional insurance. We can provide both for your event if needed. Please call us for more information.

 

Weather Cancellation Policy

Inclement Weather Cancellations do NOT incur a fee. HOWEVER, the customer must call to cancel and it may ONLY be done ON THE EVENT DATE and must be BEFORE the driver arrives. We do NOT accept weather cancellations for cold cloudy days with 40% or less chance of scattered showers, unless it is below 40°F or actively raining in your area 2 hours before your rental period.

Any Reason Cancellation – If you cancel for any reason other than inclement weather, you must cancel no later than 5:00pm the day prior to your event. Cancellations after 5:00pm the day prior to the rental, up to and including cancellations on delivery, will forfeit the deposit.

Cancellation will NOT be allowed once the equipment is delivered, and full payment will be required.

Safety Cancellation – If the driver determines that there are unsafe conditions at the time of delivery, and they are unable to set up because of those conditions, cancellation without a cost to you may apply. Those conditions are generally unforeseeable prior to the delivery. We reserve the right to cancel any delivery if the weather is below 40 degrees Fahrenheit or we feel that the weather is not acceptable for the equipment to be used. This is to ensure the safety of our drivers, customers, and to protect our equipment from strain and damage that can be caused by inclement weather.

Please keep in mind that most of our inflatables are not large enough to fit inside the home or the garage if you wish to move your event inside.

How Do I Reserve Equipment?

You can reserve any of our party rental equipment by doing one of the following things:

  1. Fill out the online inquiry form. WE NOW OFFER ONLINE ORDERING!
    • Add all of the items you wish to rent to your cart.
    • Click Check Out
    • Once you enter all of the information about your event (date, time, address, etc), you can submit your inquiry.
    • When we receive your inquiry, we will build you an exact quote with any additional fees or discounts. You should receive that within 48 hours via E-mail.
    • Once you receive that email, click on Rental Quote to review it. When you are ready to reserve, click on “Book this event.”
    • This will take you to your contract where you can digitally sign it and pay your 25% deposit to hold your equipment.
    • We will contact you 1-3 days prior to your event to give you an approximate delivery window.

*Keep in mind, your equipment is not on hold for you until your deposit has been received*

2) You can also call us directly at (720) 308-4300 to make a reservation.

3) Chat with us during business hours via the chat feature on the website.