Any Reason Cancellation – Cancellation of the rental must be done by 5:00pm two days prior to your event date. That means if your event is on Saturday, you must cancel your event by 5:00pm on Thursday. Cancellation of the rental less then that time period will forfeit your deposit.
Weather Cancellation – If rain or snow, winds exceeding 25mph, or a temperature below 40 degrees Fahrenheit are in the forecast, the renter may cancel by 5:00pm the day prior to the rental. Cancellation after 5:00pm the day prior to the rental, up to and including cancellations on delivery, will forfeit the deposit. Cancellation will not be allowed once the equipment is delivered and set up, and full payment will be required.
The only exception to this rule is if it is actively raining 2 hours prior to your event start time. Sprinkling does not count as actively raining. In this situation, cancellation must be made 2 hours prior to your start time and your deposit will be refunded.
Safety Cancellation – If the driver determines that there are unsafe conditions at the time of delivery, and they are unable to set up because of those conditions, cancellation without a cost to you may apply. Those conditions are generally unforeseeable prior to the delivery. We reserve the right to cancel any delivery if the weather is below 40 degrees Fahrenheit or we feel that the weather is not acceptable for the equipment to be used. This is to ensure the safety of our drivers, customers, and to protect our equipment from strain and damage that can be caused by inclement weather.
Please keep in mind that most of our inflatables are not large enough to fit inside the home or the garage.